TERMS & CONDITIONS

1. Points may be used to redeem and gift rewards anytime as long as customers are enrolled in the Globe Rewards Program.
2. To redeem,
• Via GlobeOne app: Log in and tap the Redeem Rewards section.
3. Customers can choose to redeem or gift items featured in the official rewards catalog. The catalog can be viewed by visiting the GlobeOne app.
4. Rewards items and required points to redeem or gift a reward may change without prior notice.
5. Customers can choose to redeem or gift items featured in the official rewards catalog. The catalog can be viewed by logging in to the GlobeOne app.
6. If the customer is currently registered to an unli call & text product or service, redeeming a call & text reward will generate an error message.

If the customer is currently registered to a data product or service, redeeming a data reward will be accepted by the system.

A customer cannot redeem a reward that is not under his/her brand.

POINTS AS CASH REDEMPTION FROM PARTNER

1. Customers may use their points to pay for the purchase of products or services from participating partner stores and retailers.
2. To redeem from partner stores and retailers,
• Via GlobeOne app: Open the GlobeOne app, then tap Redeem Rewards, and select Pay With Points
3. Each partner store and retailer has its own assigned QR code which customers must scan to proceed with their redemption upon payment of items being purchased.
4. 1 point is equivalent to 1 peso.
5. In case the customer purchases an item whose value is more than the amount of his/her points balance, he/she may pay for the balance in cash or credit card.
6. Any points value equal to or higher than the minimum points is required to redeem.
7. Redemption amounts with decimal points are not allowed. Only whole numbers will be accepted.
8. Successful transactions may not be canceled. There will be no points reversal upon successful redemption.

REDEMPTION OF EXCLUSIVE BENEFITS

1. Customers of Globe Rewards are entitled to offers, discounts, freebies, or other treats without the use of points.
2. For a list of merchants offering discounts, freebies, or other treats without the use of points, visit the GlobeOne app and click Redeem Rewards.
3. To avail, customers must:
• Via SMS: Show the message from 4438, Globe phone signal, or sim; use promo code at partner’s physical store or website to avail of the promo.
• Via Globe Rewards app: Show confirmation message received after clicking REDEEM from the app.

EXPIRATION OF POINTS

All unredeemed points earned from January to December of the current year will expire on April 1 of the succeeding year. Thus, customers have until March 31 of each year to use his/her reward points earned during the immediately preceding year ending on December 31 for redemption purposes.

Example: January 2024 - December 2024 earned points → Expires April 1, 2025

Bonus points which are given for free will only be valid within 30 days.

PRIVACY NOTICE

The customer understands and agrees that any personal data he/she will provide to Globe relating to his/her accounts in relation to the Program will be processed in accordance with the Data Privacy Act of 2012 and the Privacy Policy of Globe. The customer further consents, permits, and authorizes Globe to share and/or make disclosures of customer’s personal data relating to his/her accounts in relation to the Program to: (i) external parties to facilitate administration and implementation of the Program; or (ii) the Globe’s subsidiaries and affiliates or such other related companies, whether organized in the Philippines or in other jurisdictions, to assist Globe in the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure, destruction of personal data, administration, sharing, implementation and servicing of the accounts and Products contemplated under the Program; or (iii) government regulatory agencies, credit information/investigation companies, financial institutions, credit bureaus, loyalty program partners, partner merchants/store/retailers, consumer reporting or reference agencies, whether based in the Philippines or other jurisdictions, or (iv) external parties engaged by Globe or by its subsidiaries or affiliates, or such other related companies under a duty of confidentiality to offer selected products and services which may interest the customer unless he/she specifically instruct otherwise in writing; or (v) service providers or entities to assist in the administration and implementation of the Program; or (vi) such bodies/agencies having regulatory authority over Globe, or (vii) such other external parties Globe may deem as having authority or right to such disclosure of information, as and when required by the circumstances, as in the case of resulting from the Globe’s outsourcing of its functions or the functions required under the Program. As such, customer expressly consents to allow Globe to share and/or disclose customer’s personal data that may be required for the purposes and to the entities enumerated above relative to the Program and Products which are activated, enrolled in or availed of by the customer.

Globe REWARDS 917 CAMPAIGN

The customer hereby recognizes that in order to avail of the special offers which may or may not be limited to the G Music Festival, G Legends Cup, Just For You Catalog, and G Chance The Raffle during the Globe Rewards 917, the KYC Registration has to be completed and submitted.

The customer may also provide his/her consent during the KYC Registration in the GlobeOne app or portal page, for the use and collection of his/her data for the purpose of account creation and receiving of personalized communications, products, and service offers and updates.